<div class="content-intro"><p><strong>About Payoneer</strong></p> <p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><div> <p><strong>Role summary:</strong></p> <p>We are seeking a <strong>Senior Operations Technology Specialist (AI &amp; Automation)</strong> to lead the design and implementation of scalable, automated, and AI‑driven technical solutions across our operational ecosystem. This is a hands‑on <strong>builder role</strong>, designed for an OpsTech professional who thrives on creating efficient, reliable business systems using a combination of low‑code platforms, custom development, and advanced AI integration.</p> <p>The ideal candidate excels at translating high‑level business and operational requirements into robust technical solutions, owning delivery from initial design through implementation and iteration. You will manage your work through structured sprint cycles, balancing operational stability with continuous improvement, and proactively identifying opportunities to replace manual processes with intelligent, self‑service, and AI‑powered workflows.</p> </div> <p>Glilot, Israel<br>Hynrid<br>Full-time</p> <p><strong>What you'll do:</strong></p> <ul> <li>Own the end-to-end technical health, stability, and scalability of operational systems and internal tools</li> <li>Manage and continuously optimize the Zendesk ticketing ecosystem, including workflows, integrations, and automation</li> <li>Lead the design and development of automated and self-service solutions to reduce manual effort and improve operational efficiency</li> <li>Own the resolution of complex technical issues, from investigation through root cause and permanent fix</li> <li>Plan and execute work within a two-week sprint cycle, balancing operational reliability with continuous improvement and innovation</li> <li>Design, build, and maintain system integrations and new platform capabilities supporting Operations and CX teams</li> <li>Leverage AI capabilities (including LLM-based applications and multi-agent systems) to enhance system intelligence and automate decision